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How unyu168 Handles Your Personal Information

When you open an account with unyu168 and connect your DANA, OVO, or GoPay wallet, you share certain personal details with us — and we take that seriously.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteIndonesia-based data handlingClear opt-out paths
unyu168 How unyu168 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review, correct, or remove any personal data we hold on your account, our support team is the right place to start. You can reach us through live chat directly inside your account dashboard, by email for written requests that need a documented response, or through our social channels if you have a quick clarification. We aim to acknowledge every privacy-related request within one business day and work to resolve it as fast as the nature of the request allows.

Live Chat Support Open your account dashboard and tap the chat icon. Our team is available around the clock to handle data access requests, wallet verification questions, and account privacy concerns.
Email Request Send a written data request to our support email address. Include your registered mobile number or e-wallet ID so we can locate your account and respond accurately within one business day.
Social Channel Query For quick clarifications about what data we hold or how your DANA, OVO, or GoPay details are stored, reach out through our official social media page and we will point you to the right step.
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Data security at unyu168 is built around the account actions you take every day — logging in, linking a wallet, requesting a withdrawal. Each of those steps is protected by a combination of SSL encryption in transit and access controls on our back end. Your payment details for DANA, OVO, and GoPay are never stored in plain text; we hold only the tokenised identifiers the payment networks return after a transaction completes. Below are the four areas where our data handling is most directly relevant to your account.

Cookie and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies in your browser at any time, though some account functions may not work without them.

Account Security and Login

Every login triggers an OTP sent to your registered mobile number. If we detect an unusual device or location, your session is paused until identity is confirmed. This applies whether you connect via DANA, OVO, or GoPay.

Data Retention and Deletion

We keep your account data for as long as your account is active. Once you request deletion and we verify your identity, we remove your personal details from active systems within the period required by applicable law.

Who to Contact for Changes

To update your registered mobile number, linked e-wallet, or to request a full data export, open a ticket via live chat or email. Our support team handles these changes directly — no automated form, a real person reviews each request.

Common Questions About Our Privacy Policy

Here are the questions we hear most from people in Indonesia about how unyu168 handles personal data, wallet information, and account rights. If your question is not covered here, our live chat team can walk you through the specifics for your account.

We collect your name, registered mobile number, and the e-wallet identifier you link — DANA account, OVO number, or GoPay mobile. We also log transaction records and session data tied to your account activity.

We share only what is needed with the relevant payment network to complete a transaction you started. Your wallet details are never sold or passed to advertising or analytics third parties.

Open a request through live chat or send an email with your registered mobile number or linked e-wallet ID. We will locate your account and provide a data summary within one business day of verifying your identity.

Yes. Submit a deletion request through live chat or email, confirm your identity with your registered mobile, and we will remove your personal data from active systems within the legally required period.

We use cookies to maintain your login session and remember lobby preferences. You can block or clear cookies in your browser settings at any time, though certain account features may require session cookies to function correctly.

Contact our support team via live chat inside your account dashboard. A real team member will verify your identity and process the change for your DANA, OVO, or GoPay link directly — no automated form is involved.